Enchanted Forest

SHIPPING DETAILS 

Selecting 2Day or Overnight delivery means we will ship your order via that method after we have processed, packaged, and prepared your order. Please call our Customer Care Team at 800 774 5277 for assistance if you need to receive an order by a specific date*.

• Ground delivery will normally ship within 3 business days of order unless otherwise indicated.
• 2Day orders placed before 12:00 pm EST Monday through Friday normally ship the same day unless otherwise indicated. Orders placed after 12:00 pm EST will ship the next business day..
• Overnight orders placed before 12:00 pm EST will ship on the same business day unless otherwise indicated. Orders placed after 12:00 pm EST will ship the next business day.
• All Overnight and 2Day orders placed after 12:00 pm EST Friday will not ship until the next business day.

We will strive to do our best getting your shipment on time - and in many cases early!  

*Please note:  Our carriers may have delays in shipping due to the volume of packages in their network.  While we will strive to get your shipment shipped on time from our warehouse, we are subject to the performance of our carriers and cannot guarantee their delivery. Simon Pearce is not responsible for unexpected delays in shipping due to carrier issues.

Our packing and shipping department takes great pride in our low breakage rates. They do everything they can to ensure your package arrives safely. This requires great care in packing, extra packing materials, and consideration of the number of items in a box, all of which adds to the expense of shipping. We try to keep our shipping costs as low as possible. We expect careful handling by the carrier while the package is en route to you. However,sometimes damage does occur. If your package arrives damaged, please notify us immediately and keep the packing materials. We will replace all broken items at no cost to you.

Delivery deadlines apply to in-stock items shipped within the continental U.S. and exclude custom, back-ordered, and/or personalized items. Simon Pearce terms of Sale are F.O.B. Destination Freight Prepaid & Add.

We are unable to ship to PO Boxes.

Processing Time

ENGRAVING

Adding engraving to an item can delay delivery by 2 weeks. All items in your order will be shipped together. If chosen at checkout, express shipping will be applied once your entire order is ready.

LIGHTING

CHANDELIERS
Each chandelier is a custom order and is final sale. Please allow 5 weeks for delivery. Express shipping is currently unavailable on these items.

LAMPS, PENDANTS + SCONCES
Because all of our lamps are handmade, your order may take up to 6 to 8 weeks to ship. All items in your order will be shipped together. Express shipping is unavailable for orders including these items.

Pendants + Sconces are not returnable after they've been installed.