We have 12 stores across the United States. Find more details on each storefront here.
There are no promotions at this time.
Please click on CORPORATE SALES to learn more.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us through email or postal mail, please let us know by sending an email to CUSTOMERCARE@SIMONPEARCE.COM or by calling 800 774 5277. We will remove your email address promptly. If you wish us to remove your mailing address as well, please include the address in the body of your email. All our marketing emails also contain a "manage preferences" and an "unsubscribe" link at the bottom, in accordance with the CAN-SPAM Act.
Please note, when you make a purchase, we will send you emails to confirm your order and its shipment. We may also need to contact you via phone or email, if we have questions regarding your order.
You can redeem your gift card by visiting one of OUR STORE LOCATIONS or by contacting our Customer Care Department at 800-774-5277.
Customer Care hours are:
Monday – Saturday: 9am - 5pm EST
Saturday – Sunday: Closed
You can check your gift card balance by contacting our Customer Care team HERE.
We accept Visa, MasterCard, American Express, Discover, PayPal and Apple Pay.
We take the security of your personal information seriously. Our secure browser technology, SSL, ensures that no one outside of our professional billing staff will have access to your credit card information. As soon as we receive your order, it is transferred to a computer that cannot be accessed from the Internet. We do urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing your computer with someone else, are part of a network at your workplace, or are using a computer in a public place. Please see below for more on browser requirements.
In order to stay in compliance with the latest security protocols, our checkout and account pages are encrypted with SSL technology. If your browser is out of date, you may not be able to access these pages. Currently, we support only the latest versions of Google Chrome If you are unable to access checkout or your account pages, please check to see if have the latest version of your web browser. If not, we recommend updating your browser to the latest version (including any security updates), clearing your browsing history, and then returning to checkout to try again.
Click SIGN IN in the top navigation. You will be taken to the Account sign-in page. Locate the "Forgot your Password" link and click on it. You will be emailed a link to change your password. If you are already signed-in, click on My Account. In the left navigation, click on Edit Info. You can then change your personal information, email interests and password.
We partner with NoFraud to ensure safe online transactions and screen for fraud. This protects you against unauthorized credit card use and protects us against fraudulent orders. If you receive communication from NoFraud, they’ll need to confirm the transaction before the order can be completed. If the transaction is indeed unauthorized, you should contact your credit card company to let them know your account has been compromised. NoFraud will never ask you for your full credit card number, social security number or any other personal information.
You can cancel your order within 15 minutes of the order being placed. You may then start over and place a new order.
Online shoppers can now have our products shipped to Canada, Europe, and the Caribbean – with more countries to be added soon. Simply add items to your cart and enter your destination address at checkout. You’ll automatically see the shipping, freights, and duties and will be able to pay using the appropriate currency. These shipments will be serviced by DHL.
Some items are unavailable for international shipping (e.g. candles, led lighting, etc) and will be restricted at checkout.
Engraved orders may take up to 2 weeks for delivery.
*Please Note: Shipping deadlines apply to in-stock, non-engraved items only. Items with long lead times or orders that include engraved items will take additional time.
UPS Ground delivery should arrive 5 to 7 business days from when we process the order, depending on your location. UPS 2 Day orders placed before 11:00 am EST will arrive within two to three business days. UPS Overnight orders placed before 11:00 am EST will arrive in one to two business days. We cannot guarantee next-day delivery. All UPS Overnight orders placed after 11:00 am EST Friday and before 11:00 am EST Monday will not ship until Monday or Tuesday. We ship only Monday through Friday; we do not ship Saturday or Sunday. If it is important for your order to arrive at its destination by a certain date and you are unsure whether there is enough time, please contact Customer Care at 800 774 5277. We can explore your shipping options and timelines with you.
We do everything we can to get our handcrafted items to you in a timely manner, please know some items may take a little more time. Please check the details on the product page of your desired item(s) for any anticipated delivery delays.
Selecting 2Day or Overnight delivery means we will ship your order via that method after we have processed, packaged, and prepared your order. Please call our Customer Care Team at 800 774 5277 for assistance if you need to receive an order by a specific date*.
• Ground delivery will normally ship within 3 business days of order unless otherwise indicated.
• 2Day orders placed before 12:00 pm EST Monday through Friday normally ship the same day unless otherwise indicated. Orders placed after 12:00 pm EST will ship the next business day..
• Overnight orders placed before 12:00 pm EST will ship on the same business day unless otherwise indicated. Orders placed after 12:00 pm EST will ship the next business day.
• All Overnight and 2Day orders placed after 12:00 pm EST Friday will not ship until the next business day.
We will strive to do our best getting your shipment on time - and in many cases early!
*Please note: Our carriers may have delays in shipping due to the volume of packages in their network. While we will strive to get your shipment shipped on time from our warehouse, we are subject to the performance of our carriers and cannot guarantee their delivery. Simon Pearce is not responsible for unexpected delays in shipping due to carrier issues.
Our lead-free glassware is dishwasher safe, although hand washing is recommended. Avoid cleaners that contain citrus, as it may damage the glass and potentially cause cloudiness. Extreme changes in temperature may cause our glass to crack. Glass pieces with handles are particularly vulnerable. We suggest you not use glass in the microwave or place in the refrigerator or freezer to chill. Boiling hot liquids should never be poured into any handled glass. When pouring hot liquids into any other glass, place a metal spoon in the container before pouring. Intense heat may cause a candleholder to crack if the flame is allowed to burn below the rim.
All our pottery is lead-free and safe to place in the dishwasher or microwave. We do suggest you put baking dishes in a cold oven, rather than a preheated oven, when cooking or baking, allowing them to come to temperature as the oven warms.
All glass and pottery items are packed with proper-care instructions. Please read them carefully.
The nature of our handblown glass and pottery is such that each individually made item will have its own character and will contain minor imperfections and variations from piece to piece. All Simon Pearce glass and pottery must meet specific quality control standards for size, weight, height, and shape. It is then qualified to be sold as a first- or second-quality item. Second-quality items simply meet a slightly more relaxed standard but are equally as durable as our first-quality items. Second-quality glass and second-quality pottery are available in our QUECHEE, WINDSOR and MOUNTAIN LAKE PARK Factory Stores. All seconds purchases are final sale.
While many items are eligible for our signature gift boxes with ribbon, please note that not all products qualify.
Gift Boxes are unavailable for seconds items, lampshades, books, gift cards, oversized items, and specific bowls and lamps.
Additionally, some boxed items may not be eligible for ribbon wrapping.
With sustainability in mind, we gift box like items together to minimize in as few boxes as possible.If you have specific items that need to be gift boxed separately, we recommend placing individual orders for these products.
Have questions? Call customer service at 800.774.5277
Simon Pearce may “retire” a piece, which means a particular size or design may be discontinued and removed from production. We strive to communicate the discontinuation of an item long before we deplete our inventory in order to provide sufficient time for our patrons to complete their collections or replace cherished items.
All personalized/ engraved items are considered final sale and are not eligible for refunds, exchanges or price adjustments.
ENGRAVING FONT SAMPLES
Our priority is to always work with local and domestic partners. Though not all of our home accessory products are made in the United States, Simon Pearce is very selective in choosing our foreign business partners. When possible, we develop relationships with vendors that help growing communities, woman, tribes, and towns in developing nations throughout the world. We enjoy assisting them with their causes and it allows us the opportunity to provide our customers with original, high quality, hand crafted products that are not available in many places.
You can easily create a registry by filling out some basic information and creating a username and a password for your registry. This username and password is separate from your Simon Pearce customer login. However, you may use the same information if you like. To create you registy, click here: THE GIFT REGISTRY
When viewing your registry on Simon Pearce only items added from Simon Pearce will be visible. If you have added items to your universal registry from other stores, simply login to your MYREGISTRY.COM account to view those items.
To share your Simon Pearce registry, search for your registry on Simon Pearce’s website and click the ‘Share’ button to grab your Simon Pearce registry link. You can then include your link on your invitations, wedding website or any other place you wish to share your registry.
To add a shipping address, login to your account and click the ‘Settings’ tab. From that menu, choose ‘Profile & shipping info’. You can enter your address below the ‘Shipping info’ section. Once you add shipping information, it will display for your website visitors when they click the "shipping info" button at the top of your registry. We highly recommend that when you create a registry, you provide your visitors with an address to where they can ship their purchases. Many visitors find it convenient to have that kind of information handy for them when purchasing a gift for you.
Login to your account and click on the ‘My Gifts’ tab. Then hover over the item you’d like to delete and click the 'Trashcan' icon to delete that gift.
Yes, guests can easily purchase items locally in a Simon Pearce store. They simply need to let a Simon Pearce Store Representative know they are purchasing from a registry, so the item can be marked purchased on your gift list.
There might be items that were in your registry that are no longer in stock a few months later; this is because some items we carry are available only on a seasonal basis. If an item on your registry is no longer in stock, you will see the message 'Item unavailable'. If you'd like to remove the out-of-stock item from your registry, click 'Remove', then click 'Save Changes.'
Simon Pearce has partnered with MyRegistry.com to fulfill all your registry needs. If you have any additional questions not answered in these FAQs, please feel free to contact our customer care team at 877-774-5277 or fill out a form here: CUSTOMER CARE.
The Equity Fee is a 2% fee that will be added to the total of the bill before tax is applied. This fee is not a tip for your server, it is shared among the restaurant’s non-tipped staff only.
Given the current realities of the restaurant industry, we feel strongly it’s our best option to help us retain and grow our kitchen team. Many talented cooks and back-of-house employees left hospitality during COVID-19, found other vocations and have not returned. However, guest demand on the front end has never been higher; everyone is eager to enjoy life the way they did in a pre-pandemic world.
We hope the impact will be evident in the quality of food and overall experience you have when dining with us.
Our reasons for implementing this change include:
- we believe this is the most transparent, honest, and fair way for our guests to show appreciation for the unsung heroes
- it attracts talented, qualified cooks with the desire to become great chefs
- it retains employees in an incredibly volatile employment environment
- it directly rewards the kitchen staff for the success of the restaurant
- it encourages constant improvement on the quality and consistency of food
- it creates a culture of teamwork and elevates the expectations of the staff
Why don’t we pay our staff a fair living wage?
We absolutely do! In addition, we provide an excellent benefits package for our full-time employees, which is a rarity in the hospitality industry. The equity fee is not in lieu of a competitive wage, it is in addition to it. Every member of the kitchen staff is guaranteed an incremental bonus based on the restaurant's success.
Why should guests subsidize this?
The reality is you are already paying for labor. Sales of food and beverages are the only source of revenue and cover all costs to operate a restaurant.
Why not just increase menu prices?
Increasing prices would not yield the same result. Giving the non-tipped employee a percentage of sales adds value across all facets of the restaurant, creates a better guest experience, and incentivizes the kitchen staff.
Why not have options to tip the kitchen?
Unfortunately, it’s not a legal option, under our state law non-tipped employees are not allowed to share any tips. To give a percentage of sales needs to be in the form of a set fee.