Shipping policy

Shipping Policy

We ship within the continental U.S. via UPS (no PO Boxes) and internationally to Canada, Europe, and the Caribbean via DHL. International duties and freight are shown at checkout. Candles, illumination bases, and engraved items can’t ship internationally, and express shipping is not available for international orders.

Non-engraved orders ship within 2 business days. Ground delivery then arrives in 4–8 business days after your shipping confirmation. If you choose 2-Day or Overnight shipping, orders placed before 12:00 pm ET Monday–Friday ship the same day and arrive in 2 business days or the next business day, respectively. We do not deliver on weekends.

Engraved orders require a minimum of 2 weeks for engraving, and shipping begins after engraving is complete. Transit then takes 3–5 business days depending on your location. Expedited shipping is available, but it applies to shipping only and does not speed up engraving. Complex engraving may take up to 5 weeks. Engraved items in an order with non-engraved items ship separately.

Chandeliers are made to order, final sale, and require 6 weeks of processing. Express shipping is not available for chandeliers.

Shipping is based on a tiered structure determined by your total order value and your choice of shipping method.

You’ll receive tracking by email when your order ships. Carrier delays are outside our control. If your order arrives damaged, contact Customer Care at 800-774-5277 within 30 days with a photo, and we’ll replace it at no cost.