Selecting 2Day or Overnight delivery means we will ship your order via that method after we have processed, packaged, and prepared your order. Please call our Customer Care Team at 800 774 5277 for assistance if you need to receive an order by a specific date*.
We will strive to do our best getting your shipment on time - and in many cases early!
*Please note: Our carriers may have delays in shipping due to the volume of packages in their network. While we will strive to get your shipment shipped on time from our warehouse, we are subject to the performance of our carriers and cannot guarantee their delivery. Simon Pearce is not responsible for unexpected delays in shipping due to carrier issues.
Our packing and shipping department takes great pride in our low breakage rates. They do everything they can to ensure your package arrives safely. This requires great care in packing, extra packing materials, and consideration of the number of items in a box, all of which adds to the expense of shipping. We try to keep our shipping costs as low as possible. We expect careful handling by the carrier while the package is en route to you. However,sometimes damage does occur. If your package arrives damaged, please notify us immediately and keep the packing materials. We will replace all broken items at no cost to you.
Delivery deadlines apply to in-stock items shipped within the continental U.S. and exclude custom, back-ordered, and/or personalized items. Simon Pearce terms of Sale are F.O.B. Destination Freight Prepaid & Add.
We are unable to ship to PO Boxes.
Adding engraving to an item can delay delivery by 2 weeks. All items in your order will be shipped together. If chosen at checkout, express shipping will be applied once your entire order is ready.
CHANDELIERS
Each chandelier is a custom order and is final sale. Please allow 5 weeks for delivery. Express shipping is currently unavailable on these items.
LAMPS, PENDANTS + SCONCES
Because all of our lamps are handmade, your order may take up to 6 to 8 weeks to ship. All items in your order will be shipped together. Express shipping is unavailable for orders including these items.
Pendants + Sconces are not returnable after they've been installed.
Our lead-free glass is made by hand, and designed to last a lifetime with proper use and care.
As with all glass, avoid exposure to extreme temperature changes, such as filling with hot liquid or placing in the freezer, this can result in fractures. Also, be mindful of placing glass in direct sun as light refraction may cause a fire hazard.
Each pottery piece is made by hand to be beautiful, durable and play up the unique textures of the material and glazes.
A beautiful natural material, marble and soapstone designs feature unique striations and colorations.
We work with different makers to create our linens, many of which are made by hand and/or screen-printed. Please follow the care instructions on each piece to ensure longevity and beauty. When in doubt, hand wash with a mild detergent and hang to dry.
We design all our flatware to be durable and low-maintenance so you can enjoy it every day.
Andrew Pearce’s hand-turned bowls and boards are designed for a lifetime of use.
The capacity of the small carafe is significantly smaller than advertised. The website says the capacity of the small carafe is 10 oz. I ordered 2 small Barre Carafes, and they both hold less than 7 oz. I expect each item to be a little different when it's handmade, but 30% less capacity is a serious quality control issue.
Simon Pearce does not refund their shipping fees, which are higher than average, and they charge a handling fee for returns. I do not recommend the Barre Carafe and, considering the poor quality of their customer service, will not purchase anything from Simon Pearce in the future.
I like the simple clean lines. This is going(as a gift) to a friend in England to whom I have given several of your pieces over the years! Loves them!
Lovely and small pitcher. Perfect for maple syrup!
While many items are eligible for our signature gift boxes with ribbon, please note that not all products qualify. Gift Boxes are unavailable for seconds items, lampshades, books, gift cards, oversized items, and specific bowls and lamps.
Additionally, some boxed items may not be eligible for ribbon wrapping.
With sustainability in mind, we gift box like items together to minimize in as few boxes as possible.If you have specific items that need to be gift boxed separately, we recommend placing individual orders for these products.
Have questions? Call customer service at 800.774.5277
